Let me explain why this situation occurred. First of all I apologize for any inconvenience caused. You order is purchased a sample for testing, and we based our production on the dimensions you provided. However, prior to production, we noticed that your bottle had an irregular shape and emphasized the need to receive the actual bottle for accurate measurements. However, you insisted that it was unnecessary. After the production was completed, When you received it, you mentioned that the box couldn't fit into the bottle. We promptly offered to remake it for free and arranged for our colleagues who is attending a exhibition show in Saudi Arabia to personally take it to your address. However, you refused to meet with us.